Privacy Policy

We use your information to:

• Provide Services: Create accounts, process matches, and manage your ELOXP experience
• Process Payments: Handle deposits, withdrawals, and match settlements via Stripe
• Verify Identity: Comply with KYC requirements for financial transactions
• Ensure Fair Play: Detect and prevent cheating, fraud, and abuse
• Improve Platform: Analyze usage patterns to enhance features and performance
• Communicate: Send match notifications, updates, and promotional content (with consent)
• Legal Compliance: Meet regulatory requirements and respond to legal requests

We implement industry-standard security measures:

• Encryption: All data transmitted using TLS/SSL encryption
• Password Security: Passwords are hashed using bcrypt with salt
• Payment Security: PCI-DSS compliant via Stripe integration
• Access Controls: Role-based access to sensitive systems
• Regular Audits: Security assessments and penetration testing

While we strive to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

We may share your information with:

• Service Providers: Stripe (payments), AWS (hosting), analytics providers
• Chess Platforms: Chess.com and Lichess for account verification and match data
• Other Users: Display name, avatar, ELO rating, and match history visible on leaderboards
• Legal Requirements: When required by law or to protect rights and safety

We do not sell your personal information to third parties.

We use cookies and similar technologies for:

• Essential Cookies: Authentication, session management, security
• Analytics Cookies: Usage patterns, performance monitoring
• Preference Cookies: Theme settings, language preferences

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect platform functionality.

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Restriction: Request limited processing of your data

To exercise these rights, contact us at [email protected]

We may send you emails for:

• Transactional: Account verification, password resets, match notifications, payment confirmations
• Service Updates: Platform changes, new features, policy updates
• Marketing: Promotions, tournaments, and newsletters (opt-in only)

You can unsubscribe from marketing emails at any time. Transactional emails cannot be disabled as they are essential for platform operation.

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

ELOXP is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.